A New Customer Service Model
Service is the technical delivery, the quality of what you deliver. Hospitality is all about HOW you deliver it. Customers are bound to a company through repeated, consistent experience. To get there you have to change your perspective, change your strategy to deliver service from the customers point of view. The challenge is not about moving to a higher level, it’s about sustaining superior performance. Through using customer service as a foundation planning element, you define the market, you can construct and deliver a unique client experience, keeping you A Step Ahead
THIS STRATEGIC PLATFORM INCLUDES
- DEFINING THE HOW: You space to create differentiation lies in HOW you deliver customer service.
- THE VIEW FROM THE BACK OF THE STORE: Great customer service is always delivered from the CUSTOMERS perspective. Define each touch point and view it from a buyers way of seeing things.
- IT’S AN EVERYDAY DEAL: It’s all about consistency and continuity. Learn how to find the right level and delivery of commitment.