I was recently at dinner with a client who commented after the meal, “what great service.” I asked
How Do You Measure – REMARKABLE
In working with a client on the creation of their culture, one of the key
A Seductive Cocoon
We are rapidly being seduced by an insidious force. It robs us of a bit of our humanity and its
Customer Service by Rote
"Hello Mr. Harvill and welcome to the __________________ hotel. Thank you for being a
Want To Tap Into Millennial Spending? So does Vegas!
It never ceases to amaze me the adaptability of organizations. Companies have slowly been shifting
The Primitive Use of Paper
I am quite often amazed, when working with small or large groups, at the number of people that
Interupting the Universe
I just got back from my last road trip of the year. I was invited to present a two part offering of
Focus on Control
A lot of organizational and corporate success can be attributed to focus. Not just focus, but the