Lately, we have been doing a lot of time or project management workshops for our clients. It seems
The Client Experience Doesn’t End At The Point Of Purchase
Our Dazzling Blue program is centered on creating a client experience that separates and
How Do You Show Gratitude?
Creative Ventures is part of the Pay If Forward corporate movement where companies pledge
To Grow or Not to Grow
We were recently working with a client on a project that had, at its core, the idea of
What Can We Do For You?
OK, my last entry was about the deplorable customer service culture where “I’m sorry” has become the
An Avalanche of Apologies
“I’m sorry, have you been helped yet?” "No," I told the waiter. “I’m sorry, but your server
Committing to a Model of Innovation
Last week, in an effort to feed the Netflix monkey on my back and having already exhausted so many
A Visual Vocabulary
We are sketchers. We've always been. What this means is that we use a different approach to